WHEN THE PROBLEM IS ON YOUR SYSTEM
YOU are the ONLY one who can fix it
This is the case when something occurs
that only happens on YOUR screen
but NOT on
EVERY
other player's system.
EXAMPLES and SOLUTIONS:
Incidentally, most problems are solved by
(Some
of these letters may sound familiar)
Learning how to clear your
memory cache.
A. Our site has NO ABILITY to shut down the programs ON YOUR COMPUTER. The source of any problem should be clear when the player is able to resolve it by doing something on their own system to correct the problem - such as restarting their Netscape browser.
2. "Tried to sign on & play. Recd error msg that said to copy
"Unable to get a connection to marathon2.
Timed-out waiting for the data source or its driver."
A. The magic word above is
"timed-out" which refers
always to the person's Internet connection and
modem: all of that is obviously on the player's end.
Similarly, no further explanation is necessary for the
following comment:
"I had been trying to access BJ TIME, but kept
getting the message "too busy at this time".
It's the player's provider who
was "too busy," we don't have any such message to
even send.
3. "Well, for what it's worth.. I got back into it tonight.. played one hand... there I was with no cards, and I stood. It then showed the completion of 4 split hands (where'd that come from??) and after that everything was back to normal."
A. THIS IS A TYPICAL (and
obvious) BROWSER
PROBLEM. In one such situation, The player's browser had
to be reinstalled.
However, the first thing to do to resolve the problem of
non-sensical cards and card counts is for
the player to CLEAR HIS/HER MEMORY CACHE. See
a short explaination on
How to clear your
memory cache. (or, in if you have WebTV,
CLICK HERE.
In fact, MOST PROBLEMS can be
resolved by clearing your memory cache.
4. The following message was received from a player:
I had 22043, bet was 20 dealer had Q and I had A, 4, 6. I stood and
got the above message. Hit back and dealer got a 10. I got my 20
credits. Clicked bet and got service unavailabe, Server down.
Clicked back and waited awhile the clicked bet. Got the message - "Hey,
finish this hand before you place another bet!"
I did.
A. More non-sense cards and comments that appear
to have been generated by our
server. However, this jumbled screen was finally cured
when the player REINSTALLED HIS BROWSER.
The same solution was required for the person who
complained:
"this is the second hand in a
row where
I dont bust and the dealer never draws a card. Yet,
I had a 20 and the dealer had only a 2 showing."
The problem will USUALLY end upon clearing your memory cache.
"ERROR:Reserved error (-3034); there is no
message for this error. (error
#3000)
PROCEDURE:Ads_GetNextAd
BROWSER: Mozilla/4.04 [en] (Win95; U)
A. The Notice: 503 SERVICE UNAVAILABLE is our method of telling everyone that our system is
busy resetting and updating records.
It takes about 30 minutes for our computer to reset/update on Monday
nights and also on Tuesday mornings at 11AM. It also resets
EVERY night at 8PM MST (other than Monday night, it takes only
5 minutes).
For a detailed
explanation of the end of our tournament rounds (8PM MST Monday
night)
CLICK HERE.
WebTV PROBLEM
If your WebTV browser refuses to access our site by proclaiming that it:
"DOESN'T SUPPORT FRAMES"
or indicates some other error, you may
FIND YOUR ANSWER HERE.
"ERROR:Couldn't update; currently locked by user
'admin' on machine
'CASINOTIME'. (error #3260)
PROCEDURE:Utility_CardsOut
BROWSER: Mozilla/4.05 [en] (Win95; I)
"Just making an insurance bet of $75 on a hand"
A. IGNOR THIS ERROR.
Something is being done administratively that is
cause this temporary error. The problem will end when the
programmer has completed placing a program into the computer.
5/13/98 9:24:49 AM
Our programmers must know what the player did JUST PRIOR to the
message. It helps them to know that: "I hit the back button
to see my previous hand, and then proceeded
forward to the screen where I had been playing. Then
I hit STAND when this message come up."
Our programmers then try to do everything that the player has done to
cause the error. If THEY can't make the error occur, it usually means that
the error lies somewhere OTHER THAN on our end of the Net.
It may be the player's modem or browser problem. Or, the need to clear
the system's memory cache or maybe just a failed packet.
If the error is in our computer code, the error will occur
again under EXACTLY the same conditions to EVERYONE. But,
the programmers
will be unable to locate and duplicate any such error if you
don't provide them with those EXACT conditions. Your help is
therefore critically important to locating code errors and thus
greatly appreciated.
If you're new to our site and want to know more
about how to log into different tournaments as well
as learn the specifics of how our tournaments operate
CLICK HERE
Click on the "X" in the upper right corner of your
Windows 95 screen to exit or you BACK BUTTON to
return to tutorial.
ERROR:Invalid procedure call or argument (error #5)
PROCEDURE:CheckStatus
BROWSER: Mozilla/4.0 (compatible; MSIE 4.01; Windows 95)
==================================================
Please copy everything between the dashed lines and paste it into an email
along with what you were doing when it happened to
How They Operate